FAQ

PAYMENT

Ritualcravt accepts all major credit cards, PayPal, and Ritualcravt gift cards. Our online gift certificates can only be used online, our in-store Gift Cards can only be used in-store.

SHIPPING

Ritualcravt ships two-three times per week. Please understand we are a two-person shipping operation and do our best to get your goods to you as quickly as possible. Orders generally ship the next shipping day after your order is placed, however sometimes we receive dozens of orders in one day and we split orders between the next two shipping days. During our bi-annual sales events, shipping times can be 2-3 weeks after orders are placed. Preorders are shipped as soon as we receive the products to us. If you order other products with your preorder, they will all be shipped together when the preorder is shipped to you. Shipping is calculated by weight of product, any shipping overages will be refunded at time of mailing. You will receive an email when your order has shipped with a tracking number. If you have not received an order receipt, or shipping confirmation email, please check your junk, spam, or promotions folders and be sure to add shop@ritualcravt.com to your safe list.

REFUNDS & EXCHANGES

Online: Ritualcravt does not generally take returns or exchanges. If your item arrives broken, or you received the wrong item, please email us at shop@ritualcravt.com. However, if you feel that you need to ask for a return or exchange, there is a 4 day grace period after the item is received and we do our best to be understanding. Please note we are firm on this. Anything after that will be declined. With any concern even outside of the grace period, please feel free to communicate respectfully and we will respond respectfully as well.

In-Store: Ritualcravt does not generally take returns or exchanges, however occasionally we may be able to accommodate an exchange. These are done on a case-by-case basis. We will not exchange anything that has been opened or is out of it’s packing or plastic wrap. We do not ever refund or exchange tarot decks, plants, apothecary goods, or crystals. If you feel that you need to ask for a return or exchange, there is a 4 day grace period after the item is purchased and we do our best to be understanding. Please note we are firm on this. Anything after that will be declined. With any concern even outside of the grace period, please feel free to communicate respectfully and we will respond respectfully as well.

ANIMAL ETHICS POLICY

Ritualcravt searches high and low for sustainably sourced animal items. We adhere to strict guidelines and never support the trade of poached or illegally obtained animals. We use the word sustainable rather than ethical because ethics are inherently subjective and we maintain very high standards for our sourcing.

Butterflies and other insects/invertebrates are raised on insect farms, live out their lives, and are collected after they pass. These farms are located on pieces of protected rainforest lands which support sustainability and local indigenous communities.

Bones, taxidermy, and other animal items are found in nature from natural death, or on ranch properties and small farms. We source these items as a way to honor these animals in death as well as in life.

Some of our furs and pelts are obtained through Wild Game Departments as a part of animal care and control programs.

Most of these items are processed, cleaned, etc. by small businesses and makers who share our high sustainability standards, such as our friends at Oracle Natural Science in Kansas City, MS.

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