Basil.

Ritualcravt ships two-three times per week. Please understand we are a two-person shipping operation and do our best to get your goods to you as quickly as possible. Orders generally ship the next shipping day after your order is placed, however, sometimes we receive dozens of orders in one day and we split orders between the next two shipping days. During our bi-annual sales events, shipping times can be 2-3 weeks after orders are placed. Preorders are shipped as soon as we receive the products to us. If you order other products with your preorder, they will all be shipped together when the preorder is shipped to you. Shipping is calculated by the weight of the product, any shipping overages will be refunded at the time of mailing. You will receive an email when your order has shipped with a tracking number. If you have not received an order receipt, or shipping confirmation email, please check your junk, spam, or promotions folders and be sure to add shop@ritualcravt.com to your safe list.

Ritualcravt does not generally take returns or exchanges. If your item arrives broken, or you received the wrong item, please email us at shop@ritualcravt.com. However, if you feel that you need to ask for a return or exchange, there is a 4 day grace period after the item is received and we do our best to be understanding. Please note we are firm on this. Anything after that will be declined. With any concerns, even outside of the grace period, please feel free to communicate respectfully and we will respond respectfully as well.